Terms & Conditions
Bush Digital Guides
ABN: 31 983 947 670
Last updated: 21 June 2026
1. Who we are
Bush Digital Guides provides practical website, local visibility, enquiry capture, follow-up, assistant, AI voice/missed-call, automation, and digital safety services for small businesses.
We do not provide legal, financial, tax, accounting, medical, emergency, regulated trade-compliance, or specialist cybersecurity advice unless separately agreed in writing with the right professionals involved.
2. Scope of work
The work included is only what is listed in the approved quote, proposal, email, message, or written scope.
Anything not listed is excluded unless agreed in writing.
3. Client responsibilities
The client agrees to:
- provide accurate business information
- confirm they can authorise changes to supplied accounts, domains, listings, content, and data
- confirm they own or can approve use of supplied text, images, logos, reviews, customer lists, and materials
- review drafts promptly
- approve public changes before launch
- maintain their licences, insurance, legal, tax, privacy, consumer-law, and industry obligations
- keep their own accounts, billing, MFA, recovery emails, and authorised users current
4. Account ownership
Where practical, the client should own their domains, hosting, website, Google Business Profile, email, phone numbers, analytics, advertising accounts, CRM, AI/voice tools, and subscriptions.
If BDG creates or manages an account, phone number, subscription, API key, or asset, ownership, billing, admin access, and handover must be clear before purchase or launch.
5. Access and credentials
We prefer manager invites, delegated users, collaborator roles, temporary access, or screenshare-guided changes instead of shared passwords.
Clients should not send passwords, card details, bank details, one-time codes, identity documents, or sensitive customer data through ordinary email, forms, chat, or assistant systems.
If shared access is unavoidable, the client should use a secure method and rotate the password after the work.
We do not store raw passwords or API keys in ordinary project notes.
6. Approval before public or risky changes
Access does not equal approval.
We need written approval before:
- publishing website changes
- changing DNS, domain, hosting, nameserver, SSL, or email records
- changing Google Business Profile live fields
- posting public replies, updates, or review responses
- sending customer/prospect messages, campaigns, review requests, SMS, or follow-ups
- enabling live chat, AI, phone, voice assistant, SMS, or automation systems
- buying tools, ads, numbers, subscriptions, or paid services
- transferring ownership of domains/accounts/assets
- deleting content, users, records, inboxes, backups, or accounts
Where urgent action is needed to reduce downtime, security risk, data loss, or obvious harm, BDG may take reasonable temporary protective steps within existing access and notify the client as soon as practical. This does not allow new billing, public messaging, account transfer, or major business changes unless pre-authorised.
7. Third-party services
Work may use third-party platforms such as hosting, domain registrars, Google, analytics, email, forms, CRM, payments, phone/SMS, voice assistant, automation, or AI tools.
The client is responsible for third-party fees, terms, outages, limits, account ownership, platform policies, and compliance unless agreed otherwise.
We are not responsible for third-party downtime, data loss, policy changes, pricing changes, account restrictions, ranking changes, API failures, or platform decisions.
8. Websites, SEO, reviews, and local visibility
We improve foundations that help customers find, trust, and contact the business.
We do not guarantee rankings, traffic, leads, sales, reviews, revenue, Google approvals, or platform outcomes.
Review systems must be honest, ethical, and not fake, gated, misleading, or improperly incentivised.
Email/SMS campaigns, customer lists, outreach, and review requests must comply with Spam Act, privacy, platform, and consumer-law expectations.
9. Assistants, AI, calls, SMS, and automations
Assistant systems are support tools. They may collect enquiries, answer approved questions, summarise messages, route follow-up, book tentative requests, or trigger approved workflows.
AI assistants may misunderstand, omit information, or produce imperfect responses.
They must not be treated as legal, financial, medical, emergency, trade-compliance, refund, complaint-resolution, payment, or guaranteed booking systems unless separately scoped and approved.
The client must approve knowledge, FAQs, scripts, escalation rules, sensitive-use boundaries, routing destinations, and live-use rules before launch.
Human review is recommended for important, unusual, legal, financial, medical, safety, refund, complaint, high-value, or reputation-sensitive matters.
BDG may pause or modify an assistant or automation if it appears to create privacy, legal, reputational, security, or operational risk.
Call recordings, transcripts, chat logs, form entries, SMS, emails, and summaries may contain personal information and must be handled carefully.
10. Digital safety
We include practical digital safety checks where in scope.
We do not promise that a website, account, assistant, or system is hack-proof, breach-proof, spam-proof, phishing-proof, malware-proof, or fully secure.
Full penetration testing, incident response, legal compliance review, device security, staff cyber training, and advanced cybersecurity are excluded unless separately scoped with appropriate specialists.
Clients should use MFA where available, remove old staff/agency access, and promptly tell BDG about suspected compromise, suspicious messages, staff departures, domain/email issues, or unauthorised access.
11. Client content and approvals
The client is responsible for approving final wording, claims, prices, licences, photos, testimonials, reviews, service areas, availability, guarantees, and legal/compliance statements before publication.
We may draft copy, but the client must confirm it is accurate and lawful for their business.
12. Payments, delays, and third-party costs
Fees, deposits, payment timing, cancellation terms, and third-party costs are as listed in the approved quote or invoice.
Work may pause if payment, content, access, approval, client action, or platform action is delayed.
Out-of-scope or emergency work may require a new quote or be billed separately if agreed.
13. Changes and extra work
Requests outside the approved scope may require a new quote, revised timeline, or monthly support arrangement.
14. Backups and rollback
For risky changes, we aim to record the current state and note backup or rollback options before work.
Backups are not guaranteed unless specifically included in writing with frequency, retention, restore limits, and fees.
The client remains responsible for independent backups of critical websites, domains, emails, CRMs, files, and business records unless backup care is included in scope.
15. Confidentiality
We will take reasonable care with private business information, access details, draft materials, and customer data we handle.
We may disclose information where needed to deliver the service, use approved third-party tools, work with contractors/specialists, comply with law, or protect safety/security.
16. Liability
To the maximum extent allowed by law, our liability is limited to the amount paid for the relevant service, or another limit stated in the approved agreement.
We are not liable for indirect loss, lost profit, lost revenue, lost opportunity, lost rankings, lost leads, reputational harm, platform downtime, third-party outages, account suspensions, client-supplied errors, or client-approved changes where legally permitted.
Nothing in these terms excludes rights that cannot be excluded under Australian Consumer Law.
These terms should be applied fairly and transparently for small-business clients.
17. Termination and handover
Either party may end ongoing work by written notice, subject to the approved scope or agreement.
The client remains responsible for unpaid approved work and third-party costs already incurred.
On termination, BDG will reasonably assist with handover, access removal, ownership transfer, and documentation, subject to paid invoices and reasonable admin fees where applicable.
Clients should rotate any shared credentials after offboarding.
18. Governing law
These terms are governed by the laws of South Australia, Australia.
19. Plain-English operating promise
We prepare carefully, use least-privilege access, keep drafts private, and ask before anything public or risky changes.
Nothing goes live without approval.